Orders and purchases
Select a question to read the answer. If you arrive from the Guide page, the selected question opens automatically.
How do I place an order?+
Choose the item, select any variants or options, add it to the cart and complete checkout with the required details.
How do I know if my order was received?+
At the end of checkout you receive a confirmation. Keep your order number: it is the reference to use if you need support.
Can I change an order I already placed?+
Contact us as soon as possible. If the order has not yet been prepared or processed, we will check what can still be changed.
Can I add products to an order already completed?+
A completed order cannot always be changed. Contact us: if items cannot be added, you can place a new order.
Can I cancel an order?+
Contact us quickly and provide the order number. Cancellation depends on the processing status and the type of item purchased.
Can I change the delivery address?+
If the shipment has not yet left, we can check whether the address can be changed. Once it has been handed to the courier, the available options depend on the delivery service.
Can I place an order as a gift?+
Yes, when the product and delivery method allow it. For special requests or personalised messages, contact us before ordering.