Cancellation policy

Cancellation policy

Some shop items may be offered as subscriptions, pre-orders or “try before you buy”. This policy explains how to change or cancel these purchases.

Subscriptions

Subscriptions provide ongoing deliveries based on the selected duration and frequency. Payment details are stored securely. You are charged for each delivery unless you pay in advance. Some subscriptions may renew automatically at the end of their term; cancel if you do not wish to renew. You can cancel or modify a subscription at any time through the order links in your confirmation emails. Consult our return policy for returns and refunds.

Pre-orders

A pre-order purchases an out-of-stock or soon-to-be-available product for which stock is not yet held. At checkout, we may collect no payment or only a partial deposit and store the payment method, then fulfil the order and charge the full or remaining amount later. A partially paid, unfulfilled pre-order can be cancelled. Once fulfilled, it cannot be cancelled, but you may request a full or partial refund. Consult the return policy for details.

Try before you buy

We authorise your payment method before fulfilling the order. You have a specified period to decide whether to keep the item. If you have not returned it by the end of that period, the full amount is charged to your payment method.