Terms of service
Terms of service
These terms govern use of the Edoardo Patrone shop and supplement the specific conditions shown on product pages, at checkout and in the shop’s other policies.
1. Operator
Azienda Agricola Edoardo Patrone, Borgata Baceno 51, 28845 Domodossola (VB), Italy. VAT / tax ID 02496660032. Email: info@edoardopatrone.com. E-commerce: e-commerce@edoardopatrone.com.
2. Website use
You agree to use the website lawfully and provide accurate information when purchasing. Fraudulent, abusive or unlawful use is prohibited.
3. Customer account
An account is not mandatory unless otherwise indicated. Where available, it provides access to functions offered by the shop and Shopify. You are responsible for keeping your login secure.
4. Products and availability
The shop may include our own and third-party products, physical goods, food, wine, vouchers, experiences and services. Descriptions, availability, features and specific conditions appear on the relevant pages. If an item becomes unavailable, we contact the customer to agree how to handle the order.
5. Prices and taxes
Prices are displayed according to the customer’s applicable market and settings. Taxes, shipping and any other costs are indicated before order confirmation.
6. Orders and payments
Available payment methods are shown at checkout and may vary by country, device and purchase type. Orders are subject to the technical and payment checks provided by Shopify checkout.
7. Delivery
Destinations, costs, times and delivery methods are governed by the shipping policy and checkout information.
8. Withdrawal, returns and refunds
Consumers have a statutory 14-day right of withdrawal where provided by law. For eligible items, Edoardo Patrone additionally offers a commercial policy up to 30 days from delivery, with store-credit refunds from day 15 to day 30. Conditions, procedures and exceptions are detailed in the refund policy.
9. Statutory conformity guarantee
Consumer goods are covered by the statutory conformity guarantee under applicable law. In case of a defect or non-conformity, consumers may exercise statutory remedies under their relevant conditions. Additional commercial guarantees do not limit statutory rights.
10. Vouchers, experiences, events and services
These may have specific conditions on validity, booking, availability, cancellation and withdrawal, indicated on the relevant page or purchase confirmation. Services for a specific date or period may be subject to statutory exceptions to withdrawal.
11. Intellectual property
Text, trademarks, photographs, graphics and other website content are protected by applicable rights and may not be used beyond what the law permits without authorisation.
12. Privacy
Personal data processing is governed by the shop’s privacy policy.
13. Liability
Nothing in these terms limits or excludes liabilities or rights that cannot lawfully be limited or excluded. Any limitations apply only to the extent permitted by law.
14. Applicable law and disputes
Italian law applies, without prejudice to mandatory consumer rights under applicable law. Consumer disputes fall within the jurisdiction provided by applicable law.
15. Updates
These terms may be updated. For completed orders, the conditions in force at purchase remain applicable, subject to mandatory provisions.