Refund policy
Returns, withdrawal and refunds
1. Statutory right of withdrawal — 14 days
If you purchase online as a consumer, you may withdraw within 14 days where provided by the Italian Consumer Code, without giving a reason. For goods, the period normally begins on delivery; for services, on conclusion of the contract, subject to statutory exceptions. To withdraw, email e-commerce@edoardopatrone.com with your name, order number and a statement of your intention to withdraw.
2. Returning goods
After notifying withdrawal, return the goods according to customer service instructions. Unless stated otherwise, the customer bears the direct return costs. Return the product carefully and, where reasonably possible, with its original packaging and accessories. The consumer is responsible for any diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
3. Withdrawal refund
For valid withdrawal, we refund the amounts due under applicable law, including initial standard delivery costs where legally required. Refunds are made within statutory deadlines. We may withhold reimbursement until receiving the goods or evidence that they have been sent back, whichever is earlier. Unless agreed otherwise, we use the same payment method as the purchase.
4. Additional commercial policy — up to 30 days in store credit
In addition to statutory withdrawal, for eligible items we accept requests made within 30 days of delivery, refunding the recognised value as store credit. From day 15 to day 30, this is a voluntary commercial benefit and does not replace or limit statutory rights. Credit is granted after inspecting the return. Unless stated otherwise, initial and return shipping costs are excluded from store credit.
5. Exceptions and specific products
Withdrawal and/or the additional commercial policy may be excluded or limited where permitted by law or specific product conditions. Examples include personalised or made-to-order goods; goods liable to deteriorate or expire rapidly; sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery; certain digital content whose performance has begun with the required consent; and leisure, catering, accommodation, event or experience services provided on a specific date or period. Gift cards, vouchers, experiences and events also follow the conditions on their product page or purchase confirmation.
6. Wine and food
Return eligibility depends on the product’s nature and condition. Open bottles or packages, perishable goods and products covered by statutory exceptions may not be returnable. Contact us about your specific case before sending the product back.
7. Faulty, damaged or non-conforming products
Rights concerning faulty, damaged or non-conforming products are separate from ordinary withdrawal. Contact us as soon as possible with your order number and, where useful, photos of the product, packaging and shipping label. Statutory conformity guarantee rights remain unaffected.
8. Return address
Do not send a return without contacting us first. When authorised, the reference address is: Azienda Agricola Edoardo Patrone, Borgata Baceno 51, 28845 Domodossola (VB), Italy.