Guide and FAQ
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Account and profile
Orders and purchases
Products and information
- What can I buy in the shop?
- Are all products made by Edoardo Patrone?
- How can I tell whether an item is physical, digital, a service or an experience?
- How do I check availability?
- Where can I find features, ingredients, allergens or technical information?
- Where can I find the vintage, grape variety and designation of a wine?
- What warranty applies if a product is defective or non-compliant?
- Can I ask for advice before buying?
Payments, discounts and credit
- Which payment methods do you accept?
- Is online payment secure?
- What should I do if my payment is declined?
- How do I use a discount code?
- Can I use more than one discount code together?
- What is store credit and how is it used?
- Why can a return be refunded as store credit?
- What happens if the credit does not cover the full order?
- What happens to the credit in case of a refund or cancellation?
Vouchers, gift cards and experiences
- How do I receive a voucher or gift card?
- Can I print the voucher?
- How long is a gift card valid?
- Where can I use the gift card?
- Can I use only part of the gift card value?
- Can I use the gift card after it expires?
- After buying an experience, do I need to book?
- Can I exercise the right of withdrawal for an experience or event?
- Can I give an experience as a gift?
- Can I change the date of an experience?
Shipping and pickup
- Where do you ship?
- Do you ship wine to every country shown in the shop?
- How much does shipping cost?
- How long does an order take to arrive?
- How do I track my shipment?
- What happens if the courier cannot find me?
- I entered the wrong address. Can I correct it?
- Can I collect my order in person?
- Can someone else collect the order?
Problems with an order
Returns, refunds and cancellations
- How long do I have to exercise the right of withdrawal?
- What happens after 14 days and up to 30 days?
- How do I request a withdrawal or return?
- Who pays the return shipping?
- Are any products or services excluded from withdrawal or return?
- Can I return wine or food products?
- What happens if the product is defective, damaged or non-compliant?
- How long does a refund take?
- When do I receive store credit instead of a refund to the payment method?
- Are vouchers, experiences and tickets refundable?