Shipping and pickup
Destinations, costs, delivery times, tracking, wine shipping and pickup.
Where do you ship?+
Available destinations are shown at checkout based on the selected country and the items in the cart.
Do you ship wine to every country shown in the shop?+
Not necessarily. Wine and alcoholic beverages may be subject to shipping restrictions, minimum-age requirements, tax or customs limits depending on the destination. The options actually offered by checkout for the selected cart and country are authoritative.
How much does shipping cost?+
The applicable cost is calculated and shown at checkout before payment. Any shipping promotions are displayed in the shop.
How long does an order take to arrive?+
Timing depends on destination, type of item and courier. Any estimates shown in the shop or checkout are indicative unless otherwise stated.
How do I track my shipment?+
When provided by the courier, you will receive a tracking link or code through the communications linked to the order.
What happens if the courier cannot find me?+
Follow the courier's instructions shown in tracking. If delivery is unsuccessful and you need help, contact us with your order number.
I entered the wrong address. Can I correct it?+
Contact us immediately. If the shipment has not yet left, we can check whether a change is possible; once handed to the courier, the available options depend on the delivery service.
Can I collect my order in person?+
When pickup is available, it is shown during purchase or arranged with us. Always wait for confirmation that the order is ready before going to the pickup point.
Can someone else collect the order?+
Contact us before pickup and tell us who will come in your place so we can confirm the correct procedure.