Payments, discounts and credit
Available payments, discount codes and use of store credit.
Which payment methods do you accept?+
The payment methods actually available are shown at checkout based on country, device and type of purchase.
Is online payment secure?+
Checkout is handled through the shop's payment infrastructure. Full card details are not shown to our staff.
What should I do if my payment is declined?+
Check the details entered and try an alternative method if available. If the problem continues, contact your payment provider or our customer service.
How do I use a discount code?+
Enter the code in the dedicated checkout field before completing payment and check that the discount has been applied.
Can I use more than one discount code together?+
It depends on the rules attached to each code. Checkout automatically shows whether a combination is allowed.
What is store credit and how is it used?+
Store credit is an amount linked to the customer that can be used when available. For the full procedure, see the dedicated guide on edoardopatrone.com.
Why can a return be refunded as store credit?+
During the first 14 days, where the conditions for the legal right of withdrawal are met, the refund rules required by law apply. For eligible items, we also accept requests up to 30 days from delivery: from day 15 to day 30, the commercial refund is issued as store credit.
What happens if the credit does not cover the full order?+
When the system allows it, checkout shows how to pay the remaining amount with another payment method.
What happens to the credit in case of a refund or cancellation?+
How it is handled depends on the origin of the credit and the type of refund. For a specific case, contact us and provide the order number.