Privacy, security and support
Select a question to read the answer. If you arrive from the Guide page, the selected question opens automatically.
Do you store my card details?+
Payments are handled through the enabled checkout systems. Full card details are not visible to our staff.
How are my personal data handled?+
See the privacy notice available in the shop for information on purposes, legal bases, retention periods and data subject rights.
How do I change my privacy preferences?+
Use the privacy tools and links available in the shop. For specific requests, you can contact us.
How do I contact customer service?+
Use the shop's Contact page. For order-related requests, always provide the order number so we can help you more quickly.
What information should I provide when contacting you about an order?+
Order number, the name or email used for the purchase, and a clear description of your request. For product or shipping problems, attach photos when useful.
Where can I find contact details and locations?+
The Contact page contains the relevant details. For visits, experiences or pickups, always check the location stated in the related confirmation.